Frequently Asked Questions
General
Is the Perfekpoket difficult to use?
You do it once you’ve got it! Quick and easy! Click the ‘INSTRUCTIONAL” tab in the drop down on the home page for video and “step by step”. Instructions are on the product label also.
How soon will my Perfekpoket order ship?
Orders typically go out within 24~48 hours.
What if I have a problem with my Perfekpoket?
Problems with the Perfekpoket are rare.
Payments
What payment methods do you accept?
We accept payment from debit or credit cards - American Express, Discover, VISA, MasterCard, as well as payments made by PayPal.
Delivery
What delivery options do you offer?
- Continental US Standard Delivery (3-6 working days)
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International Delivery Canada Standard Delivery (3-6 Working Days)
Can I get my order delivered to a PO Box address?
Orders
Where is my order?
Your order should arrive within 3~6 business day of ship date, which you can verify in your order confirmation email.
Can I cancel my order?
If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us for a full refund within 14 days of receipt.
Can I change my order once it has been placed?
As soon as you place your order, we work on the shipping process as quickly as possible, if you decide you want to change your order please contact us at feedback@perfekpoket.com and we will try to accommodate where possible.
Returns and Exchanges
How do I return an item?
Account
Is my personal information kept private?
Yes, we keep your information private and secure.