Frequently Asked Questions

General

Is the Perfekpoket difficult to use?

You do it once you’ve got it! Quick and easy! Click the ‘INSTRUCTIONAL” tab in the drop down on the home page for video and “step by step”. Instructions are on the product label also.



How soon will my Perfekpoket order ship?

Orders typically go out within 24~48 hours.



What if I have a problem with my Perfekpoket?

Problems with the Perfekpoket are rare. Please send an email describing your issue along with your order# to feedback@perfekpoket.com.



Payments

What payment methods do you accept?

We accept payment from debit or credit cards - American Express, Discover, VISA, MasterCard, as well as payments made by PayPal.



Delivery

What delivery options do you offer?

  • Continental US Standard Delivery (3-6 working days)
  • International Delivery Canada Standard Delivery (3-6 Working Days)
*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays and tech updates) which result in a longer delivery. For changes and updates please make sure to check your tracking.



Can I get my order delivered to a PO Box address?

Yes, you can have your order delivered to a PO Box Address.



Orders

Where is my order?

Your order should arrive within 3~6 business day of ship date, which you can verify in your order confirmation email. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at feedback@perfekpoket.com. feedback@perfekpoket.com.



Can I cancel my order?

If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us for a full refund within 14 days of receipt.



Can I change my order once it has been placed?

As soon as you place your order, we work on the shipping process as quickly as possible, if you decide you want to change your order please contact us at feedback@perfekpoket.com and we will try to accommodate where possible. However, please note that once the order has been shipped we will not be able to make any amendments. If additional items are needed simply place an additional order.



Returns and Exchanges

How do I return an item?

We offer a money-back guarantee for all purchases made on our website. If you are not satisfied your PERFEKPOKET product purchased from this website, you can get your money back for all unused products. You are eligible for reimbursement of purchase price and sales tax if returned within 14 calendar days of your purchase. ​ Simply ship the item you wish to return in its original new condition back to us and include your order # to ensure your refund is credited to your account. ​​ If you have any additional questions or would like to request a refund, feel free to contact us.



Account

Is my personal information kept private?

Yes, we keep your information private and secure.